Frequently Asked Questions
This section provides answers to some of the most common questions about the services offered. It's designed to help you find the information needed quickly and easily. For any further enquiries, feel free to get in touch.
Remedial Massage Therapy FAQs
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Remedial Massage Therapy is a specialised treatment designed to alleviate pain, tension, and discomfort in the body. It’s particularly beneficial for those dealing with sports injuries, chronic pain, or simply needing to unwind. At NOOU Health & Wellness, this therapy is tailored to address a wide range of conditions, including highly searched issues like back pain, neck pain, shoulder impingement, tennis elbow, plantar fasciitis, sciatica, and chronic headaches. By combining traditional techniques with modern innovations, each session is customised to help you move better, reduce pain, and enhance your overall well-being.
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If you’re experiencing general pain or discomfort from everyday activities, Remedial Massage is likely the best choice. If you’re an athlete or physically active and need help with recovery, injury prevention, or performance enhancement, Sports Massage may be more suitable.
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Sports massage is highly beneficial for athletes, especially runners, cyclists, and triathletes, who regularly engage in repetitive, high-intensity activities. This type of massage is tailored to your specific sport and individual needs, helping to prevent injuries, enhance performance, and speed up recovery.
For Runners:
Sports massage can help alleviate tightness in the hamstrings, calves, and other lower body muscles, reducing the risk of common running injuries such as shin splints and IT band syndrome.
For Cyclists:
The massage often focuses on the lower back, knees, and quads, which are heavily used during cycling. Regular sessions can help relieve muscle tension, improve flexibility, and prevent overuse injuries.
For Triathletes:
Given the diverse demands of swimming, cycling, and running, sports massage for triathletes is geared towards maintaining overall flexibility, preventing injuries, and ensuring that all muscle groups are functioning optimally.
Regular sports massages, especially during training cycles and after major events, can help keep your body in peak condition, ensuring that you’re always ready for your next challenge.
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Remedial Massage Therapy at NOOU Health & Wellness is highly versatile and can be used to treat various conditions and injuries. Whether you’re recovering from a sports injury, dealing with chronic pain, or managing day-to-day discomfort, this therapy is effective in addressing issues such as back pain, neck pain, shoulder impingement, tennis elbow, plantar fasciitis, sciatica, and chronic headaches. By tailoring each session to the specific condition, I aim to provide relief that helps you move better and live more comfortably.
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During your first appointment, we’ll begin with a 10-15 minute discussion about the reasons you’re here, your case history, and any relevant medical reports you might have. This allows me to tailor the treatment to your specific needs. After this discussion, I’ll conduct a physical assessment to determine the best techniques to use during your session.
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The frequency of sessions depends on your individual needs and goals. For general maintenance, a session every 4-6 weeks is typical. However, if you’re dealing with an injury or chronic pain, more frequent sessions may be recommended.
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Yes, I’m accredited with all major health funds. If you have the appropriate level of extras cover, you can claim immediate reimbursement through my HICAPS terminal.
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It’s best to wear comfortable clothing. For most treatments, you will be asked to undress to your comfort level, and you’ll be covered with a towel during the session.
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After a massage, it’s common to feel relaxed, and you might experience reduced tension and pain in the treated areas. However, some clients may feel slightly sore, particularly if deep tissue techniques were used. This is a normal response as your muscles adjust to the treatment. To help your body recover, I recommend drinking plenty of water, resting if needed, and avoiding strenuous activities for the rest of the day.
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The Remedial Massage clinic is situated in the heart of Sydney CBD at WELLSHARE, on Level 5 of The Dymocks Building, 424-428 George Street. This central location is easily accessible, being just a short 5-minute walk from both Town Hall Station and Martin Place. If you’re driving, you’ll find several secure parking options nearby around George Street and other prominent landmarks.
For more detailed information, visit our Remedial Massage page.
Personal Training FAQs
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Personal Training involves working one-on-one with a trainer to achieve specific fitness goals. Whether you’re looking to move better, lose weight, build muscle, or improve your overall fitness, I offer personalised sessions across Sydney. This includes tailored programs for strength training, injury rehabilitation, and mobility improvement, ensuring you get the most out of every workout.
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Personal Training in Sydney can help you achieve a variety of fitness goals, from better movement, weight loss and muscle building to improving your posture and recovering from injuries. I specialise in creating programs that address common concerns such as back pain, shoulder issues, and knee injuries. Additionally, I offer fitness sessions with a buddy for those who prefer a more social workout environment.
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The first session includes an initial consultation, which could take place over a walk, coffee, or phone call. We’ll discuss where you are now, where you want to be, and any barriers that may have held you back. I’ll then develop a customised training program that suits your lifestyle and objectives.
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Absolutely! I work with clients of all fitness levels, including beginners. Your program will be tailored to your experience level and designed to help you progress safely and effectively.
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Absolutely! I provide mobile personal training services across various locations in Sydney. Whether you’re in the heart of the Sydney CBD, relaxing in the Eastern Suburbs like Bondi or Paddington, or based in the Sutherland Shire, I bring the workout to you. This flexibility allows you to train in the comfort of your home, office, or even a nearby park, making it easier to fit fitness into your busy schedule.
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I provide all the necessary equipment, including ybells (resistance training equipment), TRX (suspension trainer), swiss balls, and resistance bands. All you need is a towel, a water bottle, and a positive attitude!
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Buddy Training allows you to train with a friend, making the sessions more fun and cost-effective. While the training may not be as personalised as one-on-one sessions, I tailor the workout to accommodate different fitness levels and goals.
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I provide mobile personal training services throughout Sydney, covering key areas like Sydney CBD (Central, Surry Hills, Darlinghurst, Circular Quay), the Eastern Suburbs (Bondi, Rose Bay, Paddington, Coogee, Randwick, Maroubra), and the Sutherland Shire (Cronulla, Caringbah, Kirrawee, Engadine). Whether you’re located in the bustling heart of the city or the serene coastal suburbs, I bring the workout directly to you—be it at your home, a local park, or even your office. I’m also flexible and can travel to other areas that suit your schedule and preferences.
Discover more about our training program on the Personal Training page.
Corporate Wellness Program FAQs
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I offer onsite group fitness sessions and remedial massage therapy designed to improve employee health and well-being. These programs can be tailored to fit the specific needs of your company and employees.
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Regular participation in wellness programs can lead to improved physical health, reduced stress, increased productivity, and a stronger sense of teamwork among employees.
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Yes, each program is fully customisable to meet the specific needs and goals of your company. Whether you want regular fitness sessions, massage therapy, or a combination of both, I can tailor the program accordingly.
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Pricing is customised based on the structure and frequency of the program. Please contact me to discuss your company’s needs, and I can provide a detailed quote.
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To schedule a program, simply reach out to me via the contact form on the website or give me a call. We’ll discuss your goals and schedule a plan that works best for your team.
For more detailed information, visit our Corporate Wellness Program page.
Billing and Cancellation Policy FAQs for Personal Training
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At NOOU Health & Wellness, I ask that clients provide at least 24 hours' notice when cancelling an appointment. If a session is cancelled within 24 hours of the scheduled time, the session may be billed at the normal rate. This policy helps ensure that time is used effectively and allows other clients the opportunity to book.
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Personal training sessions are billed on a fortnightly ‘in arrears’ basis, meaning you’ll receive an invoice every two weeks for the sessions you’ve completed. Payment terms are 14 days from the date of the invoice.
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The preferred payment method is via electronic transfer. Payment details will be included on your invoice.
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Refunds are only offered under certain conditions, such as if I’m unable to continue providing services due to relocation, if I can’t meet your realistic scheduling needs, or if a medical condition prevents you from continuing with training (with a GP's written notification required).
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If you relocate to an area where I can’t provide services, or if your scheduling needs change and I’m unable to accommodate them, you may be eligible for a refund. Please get in touch to discuss your situation further.
For more detailed information on our policies, visit our Policies page.
Billing and Cancellation Policy FAQs for Massage Therapy
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At NOOU Health & Wellness, I request that clients provide at least 24 hours' notice when cancelling a massage therapy appointment. If an appointment is cancelled within 24 hours of the scheduled time, the session may be billed at the normal rate. This helps us manage time effectively and allows other clients the opportunity to book.
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Massage therapy sessions at NOOU Health & Wellness are billed at the point of sale, and clients can pay directly after their session. We accept payments via HICAPS for immediate health fund rebates if you have the appropriate level of cover, as well as standard payment methods such as credit card and electronic transfer.
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Yes, you can make or cancel your massage therapy appointments through our online booking system up to 24 hours before the appointment time. For cancellations within 24 hours, please contact me directly at ross@noou.com or call 0420 404 567.
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Refunds are not typically offered for massage therapy sessions. However, if you believe your situation warrants a refund, please contact me to discuss your circumstances.
For more detailed information on our policies, visit our Policies page.
Ready to Book Your Session?
If you're ready to book a session or have more questions about which service is right for you, don't hesitate to reach out.